Shipping and Handling
Orders go out in 1-3 business days via USPS First Class Mail. You'll be emailed (assuming you provided one) a USPS tracking number where you can check updates on your shipment - the tracking email is sent once your package is first scanned at the post office. Depending on how close you live to Southern California, it could take between 2-7 days for your package to arrive.
Please plan accordingly, as we are not currently offering any expedited shipping methods.
International Shipping and Handling
We ship all over the world! All international orders are shipped via USPS First Class International. Orders go out in 1-3 business days. Please keep in mind USPS First Class International is the cheapest option for shipping worldwide, that means it comes with limitations. Shipping time is estimated at 7-22 days, but it can take longer depending on customs holdups and other factors. You are provided with a tracking number which will work through the USPS site, but once the package reaches the destination country, it will most likely not update again.
As of January 21st 2018 USPS will no longer allow merchandise to be shipped under the "Large Envelope/Flat" classification - which is how we used to ship our pins internationally. They will now go out under the "Package" classification, which has a much higher base cost, but carries a flat rate up to a certain weight. We'll be charging $9.00 for Canada and $12.50 for everywhere else. Unfortunately, this is currently the cheapest option to ship with USPS internationally.
Customs and import duties may be applied to orders when your
shipment reaches its destination - Netherway Workshop is not responsible for
Returns and/or Exchanges
Currently, the only returns/exchanges we'll be accepting are for damaged goods upon arrival. Each shipment is carefully checked and inspected before being packaged safely - but hey, mistakes happen. Get in touch, and we'll make things right!
If you are still finding your question(s) unanswered, go ahead and contact us directly - you'll hear back from us within 24 hours!